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Reporting An Issue

Reporting information for both Surrey County Council and Tandridge District Council are below.  If you are unsure or have any queries, please email clerk@felbridge-pc.gov.uk for assistance.

SURREY COUNTY COUNCIL:

Surrey Highways are responsible for maintaining roads (including pot holes), road signs, traffic lights, pavements, flooding, recycling centres, adult and child services, trees and vegetation on council land alongside roads and footpaths in Felbridge.  To report an issue relating to roads or footpaths visit https://surrey.fixmystreet.com/  You will be given the option of reporting anonymously or of providing an email address.  If you opt to provide contact information you can select an option to be updated on the progress of your report.  You can add to your report or submit subsequent updates.  Fix My Street operates in many areas and offers the option of downloading an App. 

  • Telephone: 0300 200 1003 (9am to 5pm, Monday to Friday, excluding bank holidays. Emergencies only at other times)
  •  Email: contact.centre@surreycc.gov.uk

Overgrown Hedges and Vegetation Alongside Footpaths:  Please report, including a photograph if possible, to SCC on https://www9.surreycc.gov.uk/HighwayIssue/whatistheissue.aspx?&code=thgw-hdg  If the vegetation is on SCC land and they consider it an obstruction they will have it cleared.  If the vegetation is on private land, e.g. a hedge alongside a pavement which belongs to a property or landowner, SCC will carry out an inspection. If it is considered to endanger or obstruct road and pavement users, they will contact the owner requesting that they cut it back. If the overgrown tree or hedge is not cut back by the owner within their timescales, they may also serve them with a notice to do the work under Section 154 of the Highways Act 1980.

Surrey Rights of Way Team are responsible for 'off road' footpaths, stiles, fencing, etc. https://www.surreycc.gov.uk/land-planning-and-development/countryside/footpaths-byways-and-bridleways/contact-us-or-report-a-problem-on-a-right-of-way

OTHER SCC AREAS OF RESPONSIBILITY include adult and childrens' care services, education, police and fire services

PARKING

Vehicles which are parked in such a way as to cause an obstruction are committing an offence and can be reported to the Police's 101 service.  This includes those parking within 10 metres of a junction; parking facing a junction or blocking a footpath to such an extent that pedestrians are forced to walk on the road.  You should also call 101 if your driveway is blocked and you need access right away.

Civil Parking Issues

Other parking offences in Felbridge are managed by Surrey County Council. Below are examples of the most common issues which can be reported to SurreyParkingEnforcement@nslservices.co.uk

  • blocked driveways 
  • parking on a school keep clear area (please note not all sites are enforceable)
  • dropped kerb (crossover) blocking
  • parking on yellow lines (except disabled blue badge holders who are permitted to park )
  • bus stop parking

It is asked that you provide as much information as possible including the location, vehicle registration, make and colour. 

Parking Around Schools

There many issues surrounding parking near schools in Surrey and civil enforcement officers are working with the police and Joint Enforcement Team on this issue, visiting schools and working with them on these problems. So in some cases it is best to flag issues with the Head Teacher and enforcement officers can work directly with them.

TANDRIDGE DISTRICT COUNCIL are responsible for street cleaning, rubbish and recycling collections, issues relating to trees in parks and open spaces, fly-tipping, emptying rubbish and dog waste bins, as well as maintenance of the 'Common Land' i.e. Limes Pond area, Village Green, Evelyn Chestnuts and verges on Crawley Down Road.  They also maintain the playground; skateboard ramp; sports equipment and adult gym. A key responsibility is for Planning and Felbridge Parish Council are consulted on applications and offer specific local knowledge. Additional responsibilities include social housing, benefits, transport, parks and recreation grounds and council tax. The link to report issues is https://www.tandridge.gov.uk/Report and the telephone number is 01883 722000

FELBRIDGE PARISH COUNCIL provide local advice to TDC on planning matters and liaise with their officers on a wide range of issues affecting local residents.  They also monitor works carried out by SCC contractors, including road works, and feedback information to their officers.  In addition, FPC liaises with developers on behalf of residents, offers advice and assistance to residents, liaising with District and County councils and neighbouring councils. In addition, FPC use developer funding to provide additional facilities for residents including the new playground which opened in August 2024, the outdoor table tennis table, goalposts, basketball hoop, outdoor gym, skateboard ramp along with specific items such as the war memorial bench and the planter to mark the coronation of King Charles will be placed by the footpath entrance near Birch Grove. If you have a query which isn't covered by the information above, please email the Parish Clerk, Patricia Slatter on clerk@felbridge-pc.gov.uk for assistance.  Please note that the Clerk is contracted to work two days a week and will respond as quickly as possible.